Shipping & Return Policy

Shipping Policy

1. All orders are processed within 3-4 business days.

2. For all orders less than CAD $99.00, shipping will be calculated at checkout

3. Free shipping is applied to orders over CAD $99.00 for Canada and USA

4. Free delivery is available for parts of Toronto & GTA, with no requirements for minimum order

5. Once an item leaves us and is shipped we are not responsible for lost or damaged packages. 

6. Once shipped, based on the shipping location, orders can take anywhere between 2-10 business days to get delivered. 

 

International Shipping Policy:

  • Customs & duties for orders shipped outside Canada: We cannot guarantee that you will or will not be charged any customs taxes or duties.  All taxes, duties and customs fees are the responsibility of the recipient of the package.
  • We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot estimate what your particular charges may be. For more information regarding your country's customs policies, please contact your local customs office.
  • Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.  We cannot ship to parcel lockers or forwarding services. 
  • Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.


Incomplete Deliveries

Mini Muni is not responsible for failed deliveries caused by the following scenarios:

  • Customer providing the wrong shipping address
  • Customer providing incorrect contact information (phone/email), which prevents customs from being able to clear packages
  • Failure to accept delivery due to refusal to pay customs and duties
  • Failure to pick up package from carrier location after one or two logged delivery attempts by carrier

 

Payment Policy
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover) and PayPal

​

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

​

Order Tracking
Once the tracking # is provided by the shipping carrier, we will update your order with the tracking information.

​

Return Policy

 Due to the hygiene factor related to our plates, we are unable to accept any returns.

We can only accept returns for items that have arrived defective to you. All our orders go through a QC before shipping, however, damages do sometimes happen in transit. In such cases, where  the damage is to the product, not only to the box, please contact us within 48 hours of receiving the product at hi@minimuni.ca​ with the following information:

  • Your name
  • Your order number
  • Reason for the return

​In such cases you can ask for a replacement or refund.

Once your item is received and inspected, your claim will be processed and a refund or replacement will be issued within 7 - 14 business days.

​